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Vic West Pet Hospital
(778) 265-4500
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Vic West Pet Hospital logo
Vic West Pet Hospital

Accessibility Statement

Last updated: September 25, 2026

Vic West Pet Hospital is committed to making our website, vicwestpethospital.com, accessible to everyone, including people with disabilities. We want every pet owner in our community to be able to find information, reach our team and book care for their pet without barriers.

What web accessibility means

Web accessibility means designing and building websites that people of all abilities can use. This includes people who are blind or have low vision, people who are Deaf or hard of hearing, people with limited mobility, and people with cognitive or learning differences. An accessible website can be perceived, understood, navigated and used by everyone, whether they browse with a mouse, a keyboard, a screen reader or other assistive technology.

Our approach

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, the internationally recognized standard for accessible web content. Steps we have taken include:

  • Setting the site language so screen readers pronounce content correctly
  • Using a clear, logical heading structure on every page
  • Adding descriptive alternative text to meaningful images
  • Choosing text and background colours that meet contrast requirements
  • Supporting keyboard navigation and screen readers throughout the site
  • Keeping animation and motion to a minimum
  • Making videos and downloadable documents accessible wherever possible

Accessibility is ongoing work. We review our website regularly and fix issues as we find them.

Third-party content

Some features on our website are provided by third parties, such as embedded maps or booking tools. We do not control this content, and it may not fully meet the same accessibility standards. Pages that include it may be only partially compliant. If you have trouble with any of these features, contact us and we will help you another way.

Visiting our hospital

Our commitment to accessibility extends beyond our website. If you or your pet need an accommodation when visiting us at 526 Esquimalt Road, please call before your appointment and our team will do everything we can to make your visit comfortable.

Contact us

If you have difficulty using any part of this website, or have suggestions on how we can improve its accessibility, please get in touch:

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