Do you run tests in house or send them away?

We have an in-house laboratory alongside digital X-ray and ultrasound, so most routine panels and imaging happen here while you wait. Some specialized samples are still sent to an external laboratory, and we will tell you when that is the case and roughly how long it takes.

What if my pet needs a specialist?

When a case needs equipment or training beyond general practice, we refer to our specialist referral partners and stay involved throughout. You will not be handed a name and left to manage the handover yourself.

Medical Services for Dogs and Cats in Victoria

Veterinary medical services cover everything that happens after the words “something is not right with her”. Some of it is quick: a cat stops eating, bloodwork comes back, and the picture is clear inside a day. Much of it is slower, like a dog whose skin flares every August or a senior cat whose weight has crept down over three visits.

Locally owned since 2017, our team looks after both, from the first examination to the long-term plan.

Diagnosis

When Your Dog or Cat Is Unwell

Our veterinarians start with a full physical examination and a careful history, because the history often narrows the field faster than any test. From there, bloodwork, a urine sample or imaging is chosen to answer a particular question rather than to cast a wide net, and we tell you what we are looking for, why, and what it costs before anything is run.

With the laboratory, digital X-ray and ultrasound under one roof, a cat who arrives at nine with vague signs can have an exam, a blood panel and imaging before lunch, which usually means a plan the same day and fewer trips for you.

Bring anything useful: a photo or short video of what worried you, a note of when it started, and a list of what your pet has been eating.

Medical Care

Hospitalization, Ongoing Care and Referrals

Hospitalization and supportive care

Some patients need to stay with us for the day. Hospitalization is offered when it is medically indicated, usually for intravenous fluids, close monitoring of vital signs, repeated sampling, or simply to be somewhere a team member is watching. Patients are admitted in the morning, cared for through the day, and reassessed before closing.

Long-running conditions

Much of general practice is about holding a condition steady for years: skin and ear problems, weight and mobility, kidney and thyroid changes in older cats, and arthritis in big dogs. Plans are adjusted rather than set, and results are compared against your pet’s own earlier numbers rather than a textbook range.

Dr. Harvandeep Shergill, one of our veterinarian co-owners, is among the veterinarians who carry these longer cases. We are honest about cost across a year, because a plan has to fit your household as well as your pet.

Specialist referral

When a case needs equipment or training beyond general practice, we say so plainly and refer you to one of our specialist referral partners. We stay involved throughout rather than handing you a name and leaving you to manage the handover.

Which Appointment?

Medical Care or Urgent Care?

Urgent care is about today: a sudden problem, seen the same day during clinic hours, with stabilization as the first job. Medical care is the arc after that, or instead of it. A pet who is flat and vomiting this morning is an urgent visit; the same pet three weeks later, on a management plan with a recheck booked, is a medical case.

The same veterinary team handles both, so nothing needs restating when a case moves from one to the other. If you are unsure which to book, describe the problem to reception and our team will decide.

Ready to book your pet's visit?

Our AAHA-accredited team is here to provide the right care, at the right time, for every stage of your pet’s life.

FAQ

My dog seems off but I cannot point to anything specific. Is that worth an appointment?

Yes. Vague changes in appetite, energy, drinking or sleeping are often the first thing an owner notices about a real problem. Book an exam and describe exactly what looks different to you, including how long it has been going on.

Will my pet need to stay overnight?

Our clinic does not provide overnight observation. If a case needs continuous overnight monitoring, we will tell you directly and arrange the appropriate onward care.

How often will my pet need rechecks for a long-running condition?

It depends on the condition and how your pet is responding. Some plans settle into a recheck every six months, while others need reassessment every few weeks at the start. Your veterinarian will set the interval and adjust it as results come in.